Shipping policy

Shipping Policy

At Joyro, we strive to make your shopping experience smooth and satisfying. Here’s everything you need to know about how we handle shipping:

1. Order Processing Time

  • All orders are processed within 2–3 business days from the date of purchase.
  • Orders placed on weekends or public holidays are processed the next business day.
  • Custom or personalized orders may take additional time for processing.

2. Shipping Methods & Delivery Time

We offer two domestic shipping options:

2.1 Standard Shipping

  • Delivery Time: 4–5 business days
  • Charges: Calculated at checkout based on the size, weight, and destination.

2.2 Express Shipping

  • Delivery Time: 2–3 business days
  • Charges: Higher than standard shipping and calculated at checkout
  • Best for urgent deliveries

3. Shipping Costs

Shipping charges are based on:

  • Delivery location (local or international)
  • Product dimensions and volumetric weight
  • Selected shipping method (standard or express)

Returns/Exchanges:

  • If due to defects, incorrect products, or damage in transit, Joyro will bear the return shipping cost (as per our Return & Replacement Policy).
  • For returns due to change of mind, a standard return shipping fee of ₹200–₹500 will be deducted from your refund, depending on the product and location.

4. Shipping Restrictions

  • Remote/Restricted Areas: May face delays or extra charges.
  • P.O. Boxes: We recommend using a physical address to avoid failed deliveries, as some couriers do not deliver to P.O. Boxes.

5. Order Tracking

  • Once shipped, you’ll receive a confirmation email with a tracking link.
  • You can track the shipment directly via the courier’s website using this link.

6. Delivery Delays

We aim for timely delivery, but some factors may cause unavoidable delays:

  • Severe weather or natural disasters
  • Courier disruptions (strikes, route issues)
  • Incorrect shipping details
  • Inaccessibility of recipient
  • Other unforeseen circumstances

In such cases, we will coordinate with the courier to resolve the issue swiftly.

7. Missing or Damaged Items

  • Found something missing or damaged in your order?
    Please contact our support team within 24 hours of delivery and refer to our Return & Replacement Policy.

8. Delivery Confirmation

  • The courier may require signature or photo proof of delivery.
  • Once delivered, the ownership and risk of the product is transferred to the customer.

9. Shipping & Delivery Disclaimer

Please double-check your delivery details before confirming your order. Joyro is not responsible for delays or failed deliveries due to:

  • Incorrect/incomplete address
  • Customer not available during delivery
  • Failure to coordinate with courier
  • Sharing the cancellation code accidentally
  • Change in delivery address/contact after dispatch

If a shipment is returned to us, reshipping charges will apply. Minimum reshipping fee is ₹200, varying by product size and delivery location.

If you have any further questions, feel free to contact our Customer Support. We're here to help!