Refund policy

Returns & Replacement Policy

At Joyro, customer satisfaction is our top priority. We take pride in offering high-quality products, but if something doesn't go as expected, we're here to help. So let’s jump to our Returns & Replacement Policy to understand the process and conditions for resolving your concerns.

1. When Are You Eligible for Returns or Replacements?

You can request a return or replacement under the following conditions:

a.        Received defective products

Returns are accepted for items with genuine manufacturing issues such as:

  • Colour lightning, rust or corrosion
  • Malfunctioning of bottle cap mechanism (threading, locking, or flip lid issues)

b.      Wrong Product delivered

If your order doesn’t match what you received:

  • Incorrect model, size, or color variant (e.g., ordered a Pink bottle but received a blue one)
  • Entirely different product

c.    Damaged During Delivery (Non-Repairable)

Products with severe, non-repairable damage upon arrival, such as:

  • Deep dents, cracks, or major scratches

2. Conditions to Qualify for Returns or Replacements

To ensure a smooth process, please make sure of the following:

a.      a. Submission of unboxing video

Record an unboxing video of the product. If the product needs to be returned due to any of the conditions as mentioned in point 1. of this policy the return or replacement requests must be raised within 7 days of delivery.

b. Product Condition

The product must be:

  • Unused and in original condition
  • Returned with all packaging, components, and accessories intact

3. How to Request a Return or Replacement

Here's what you need to do:

Step 1: Contact Us

  • Email: support@joyro.in
  • Phone: +91 8766683495
  • Share your order number, purchase date, and a brief description of the issue.

Step 2: Share Evidence

  • Send clear photos/videos of the defect and the original packaging
  • Include your invoice or order confirmation

Step 3: Evaluation

  • Our team will assess your request within 2–3 business days.
  • If needed, we may ask you to send the product to us for further inspection.
  • Based on our evaluation, Joyro reserves the right to approve or decline the return/replacement request.

4. Items Not Eligible for Return or Replacement

We do not accept returns or replacements for the following:

  1. Damage due to improper use, cleaning, or mishandling
  2. Normal wear and tear (minor scratches, fading, etc.)
  3. Items bought from unauthorized sellers or platforms
  4. Customized or personalized items
  5. Requests made after 7 days of delivery
  6. Subjective dissatisfaction (e.g., look, feel, texture, assumptions about color or material)
  7. Bulk/excess quantity orders
  8. Items in transit (orders cannot be cancelled or altered once shipped)
  9. Shipping delays caused by courier or unforeseen events
  10. Minor in-transit damage that does not affect product functionality

If you have any doubts or need help with a return, don’t hesitate to reach out to our support team. We're here to ensure your experience with Joyro is as seamless as possible.